Privacy Policy
This Privacy Policy explains how Spotless Spaces processes personal data when you use the website, request a quote, arrange a cleaning visit, or communicate with us about move-in and move-out cleaning services.
Your Rights
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, objection, restriction, and portability of your personal data. You may also have the right to raise a concern with the competent data protection authority.
How to Make a Request
To exercise a privacy right, provide enough information for us to identify the relevant data and understand the request. We may ask for additional details to verify identity or to clarify the scope of the request before responding.
Data Retention
We keep personal data only for as long as needed to handle inquiries, prepare quotes, manage appointments, complete services, maintain business records, and meet legal obligations. When data is no longer required, it is deleted, anonymized, or archived in a restricted form where retention is necessary.
Policy Updates
Any material update will be reflected on this page, and the revised version will apply from its stated effective date. We may also provide additional notice where a change is significant or where law requires it.
How We Use Data
We use personal data to respond to inquiries, prepare and confirm quotes, review property scope and handover timing, schedule appointments, coordinate access, carry out cleaning visits, manage completion handover, process payments, maintain records, secure the website and services, and comply with legal obligations. We may also use limited technical data to operate and improve the website.
Service Providers
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at the user's request before entering into a contract, compliance with legal obligations, or our legitimate interests in operating and improving the service. We limit processing to what is relevant for the requested cleaning service and related administration.
GDPR Rights
Where applicable, users may request access, rectification, erasure, restriction, portability, or objection. Users may also withdraw consent where processing relies on consent. Some requests may be limited where we must retain data for legal, contractual, or operational reasons.
Contact Information
Use the contact details below for privacy questions and rights requests.
Data We Collect
We may collect identification and contact details, property and access information, booking preferences, service instructions, communication records, payment-related details, and limited technical data such as device or browser information. Where relevant to a cleaning visit, we may also process property condition photos provided by the user.
Sources of Data
We receive personal data from website forms, phone or email inquiries, booking and appointment arrangements, property condition reviews, payment interactions, and messages exchanged during the service process. We may also generate internal records from scheduling, quotation, and completion handover activities.
Types of Cookies
We may use essential cookies for site operation, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.
Cookie Controls
Where cookies are used, users may manage them through browser settings and, in some cases, through site-level preference tools if available. Disabling certain cookies may affect basic site functions, form handling, or preference retention.